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ISO CERTIFICATION PROCESS AND PROCEDURES

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Tiếp nhận yêu cầu từ khách hàng

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Đánh giá hiện trạng và lập kế hoạch

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Triển khai tư vấn

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Thực hiện đánh giá nội bộ

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Chuẩn bị hồ sơ đăng ký đánh giá

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Đăng ký đánh giá chứng nhận

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Hỗ trợ trong quá trình đánh giá chứng nhận

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Hoàn thiện và nhận chứng nhận

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Duy trì và cải tiến hệ thống

1. Receiving Client Request

Objective: Identify the client’s specific needs and applicable standards.
Activities:

  • Collect basic client information: organization name, industry, applicable standard(s), scope of application.

  • Conduct an initial discussion via email, phone, or in-person meeting to understand requirements.

  • Create a client profile and store contact information.

2. Initial Assessment & Planning

Objective: Evaluate the current management system and identify gaps compared to the selected standard.
Activities:

  • Conduct a preliminary Gap Analysis at the client’s site.

  • Identify nonconformities and areas of improvement.

  • Develop a detailed consultation plan, including:
    • Scope of services
    • Implementation timeline
    • Key action steps

  • Discuss and finalize the plan with the client.

3. Implementation & Consulting

Objective: Assist the client in building or upgrading the management system to meet the standard’s requirements.
Activities:

Documentation Development:

  • Assist in creating or refining policies, procedures, and related forms.

  • Guide document control and record-keeping practices in line with the standard.

Training & Awareness:

  • Conduct awareness training on the standard and implementation practices.

  • Train staff on how to meet specific standard requirements.

System Improvement:

  • Support implementation of system improvements.

  • Provide guidance on correcting identified nonconformities.

4. Internal Audit

Objective: Verify compliance and system readiness before the official audit.
Activities:

  • Develop a detailed internal audit plan.

  • Conduct the internal audit to evaluate system compliance and effectiveness.

  • Record nonconformities and recommend corrective actions.

  • Prepare a report and assist in implementing necessary improvements.

5. Preparation of Certification Documents

Objective: Ensure the client is fully prepared for certification registration.
Activities:

  • Assist in preparing all required documentation, including:
    • Management policies and procedures
    • Internal audit reports
    • Employee training records
    • Forms and operational records

  • Perform a final review of the management system to ensure readiness.

6. Certification Registration

Objective: Support the client in registering for the official certification audit.
Activities:

  • Help select a reputable certification body suitable for the client’s industry.

  • Register for the formal audit with the chosen certification body.

  • Align the audit schedule with the client’s availability.

  • Coordinate with the audit team in preparation for the assessment.

7. Support During Certification Audit

Objective: Ensure a smooth and successful certification audit.
Activities:

  • Provide onsite support during the audit process.

  • Assist in answering questions or providing documentation to auditors.

  • Monitor the audit process and document feedback from the certification body.

8. Certification Completion

Objective: Assist in addressing final issues and receiving the ISO certificate.
Activities:

  • Support the closure of any nonconformities identified during the audit.

  • Ensure all additional requirements from the certification body are met.

  • Track certification progress and inform the client upon issuance.

9. Maintenance & Continuous Improvement

Objective: Help the client maintain compliance and continuously improve post-certification.
Activities:

  • Offer periodic training programs to enhance staff competency.

  • Support the client during annual surveillance audits.

  • Recommend improvement strategies to enhance system performance.

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